Dealing with a Wyze camera offline can be frustrating for home security. Common reasons include internet/WiFi issues, power supply problems, or an issue with the camera itself. When your Wyze camera is offline, you lose the ability to stream video and receive notifications.
This guide explores the top causes why your Wyze camera may go offline and provides easy troubleshooting steps to get it reconnected quickly. Whether it’s your original Wyze Cam, Cam Pan, or newer model, these tips cover how to identify and fix a Wyze camera offline situation efficiently.
Why Is My Wyze Camera Offline?
- Loss of Network Connection: This is the most common cause. If your Wi-Fi network is down or experiencing issues, your Wyze camera may go offline.
- Power Disruption: If there’s an interruption in the power supply, your Wyze camera may go offline. This could be due to a power outage or the camera being unplugged.
- Outdated App or Firmware: If your Wyze app or camera firmware is not up-to-date, it may cause connectivity issues, resulting in your camera going offline.
- Low Battery: For Wyze Cam Outdoor, a low battery can cause the camera to go offline. It’s important to ensure the camera is charged to avoid this issue.
- Poor Signal Strength: If the signal strength between the outdoor camera and the base station is weak, the camera may go offline.
- Wyze Server Outage: On rare occasions, if Wyze’s servers are down, it may cause your camera to go offline.
Also Read: Fix Wyze camera not recording events
How Do I Get My Wyze Camera Back Online?
1. Power Cycle
A power cycle is a simple yet effective troubleshooting step that can resolve many common issues, including your Wyze camera going offline. Here’s how you can perform a power cycle:
- Unplug the Camera: Disconnect your Wyze camera from its power source. This could be a wall outlet or a USB port on your computer.
- Wait: Once the camera is unplugged, wait for about 5-10 seconds. This allows the camera to fully power down.
- Plug the Camera Back In: After waiting, reconnect your Wyze camera to its power source.
- Check the Camera: Wait for the camera to reboot and check if it comes back online.
Remember, a power cycling your Wyze camera does not delete any of your settings. It simply restarts the camera, which can often resolve temporary issues. If your Wyze camera is still offline after a power cycle, you may need to try additional troubleshooting steps.
2. Wyze Device Check-up
Performing a device check-up can help identify and resolve issues that may be causing your Wyze camera to go offline. Here are some steps you can take:
Checking Cables
- Use the Original Adapter and Cables: Ensure you’re using the original power adapter and cable that came with your Wyze camera. Third-party adapters or cables may not provide adequate power for the camera to function properly.
- Avoid Long Power Cords: If you’re using an extension cord to power your camera, make sure it’s not overly long. Long cords can cause a drop in power supply, which can lead to your camera going offline.
Enabling Background Refresh Settings
- Keep the Wyze App Running: Adjust your phone settings to allow the Wyze app to run in the background. This ensures that the app stays connected to the camera even when you’re not actively using the app.
Checking Wyze Camera’s Signal Strength
- Review Signal Strength: You can check the camera’s signal strength in the Wyze app. A weak signal can cause the camera to go offline. If the signal strength is weak, try moving the camera closer to your Wi-Fi router.
Also Read: Does Wyze camera light up when someone is watching?
3. Advanced Troubleshooting
If your Wyze camera is still offline after performing the basic checks and a power cycle, you may need to try some advanced troubleshooting methods. Here are some steps you can take:
Reboot Your Network Connection
- Restart Your Router: Sometimes, the issue might be with your network connection. Try restarting your router by unplugging it, waiting for a few minutes, and then plugging it back in.
- Check Your Internet Speed: If your internet speed is slow, it might affect the performance of your Wyze camera. You can check your internet speed using various online tools. If the speed is slower than usual, you might need to contact your Internet Service Provider.
Update Your Wyze App and Camera Firmware
- Update Your Wyze App: Make sure that your Wyze app is up-to-date. You can check for updates in the app store or play store.
- Update Your Camera Firmware: Similarly, ensure that your camera firmware is updated to the latest version. You can check for firmware updates in the Wyze app.
Reset Your Wyze Camera
- Factory Reset: If none of the above methods work, you might need to perform a factory reset on your Wyze camera. This will erase all settings and restore your camera to its original state. You can perform a factory reset through the Wyze app.
Dealing with a Wyze camera that’s gone offline can be frustrating, but it’s important to remember that most issues can be resolved with a bit of troubleshooting. We’ve explored a variety of potential causes, from network connection issues to outdated firmware, and provided a range of solutions to help get your camera back online.
However, if your Wyze camera is still offline after trying these methods, don’t hesitate to reach out to Wyze support for further assistance.