Instagram Video Selfie Verification Not Working [Fixed]

Instagram is one of the top social media platforms out there. Like any other social media site, Instagram monitors its user’s activity. If Instagram finds something suspicious, they might temporarily or permanently block your account. And in order to unlock your account, it might ask for a video selfie to verify your identity. However, recently a lot of users have been complaining about the Instagram video selfie verification not working error.

Users upload their videos multiple times, but they keep getting the same error. So if you are dealing with something similar, below are a few fixes that will help you out.

5 Ways To Fix Instagram Video Selfie Verification Not Working

1. Use A Computer To Complete Instagram Video Verification

Using your computer is one of the best options when it comes to verifying your identity on Instagram via video. Completing verification through the Instagram’s web version is pretty easy, and here is what you have to do:

  • First, visit and log in to your account using your credentials.
  • Next, you should see a popup asking you to verify your identity, click on Verify to continue.
  • Now record a video of yours using the on-screen guide. Your laptop or computer must have a webcam for this.
  • Once you are done uploading your video, you must wait for Instagram to verify and reactivate your account.

However, if you don’t have access to a computer or your computer doesn’t have a webcam, then the below fixes can be helpful to you.

2. Clear Instagram App Cache & Data

Maybe, there is some temporary issue that might be causing the Instagram video selfie verification not working issue. For this, you can try cleaning the app cache and data of the Instagram app and try again. So go ahead and follow the below steps:

On Android:

  • Go to Settings > Apps.
  • Look for installed Apps and tap on them to see all the apps installed on your device.
  • Now look for Instagram and tap on it.
  • Next, go to Internal Store and then tap on Clear Cache and Clear data one by one.

Once you are done cleaning both cache and data, launch the Instagram app and follow the verification process and see if it works.

3. Use Another Phone

There is also a good chance that there is something wrong with your phone which is preventing you from uploading your video for verification. Instead, you can try out another device for the verification job.

If you have another phone, then use it to complete the verification process. Or you can ask for someone’s else phone for job.

Before logging in, make sure that you have logged out from all the accounts on the other phone. Next, login to the app using your credentials and follow the verification process instructions.

4. Reinstall Instagram

There could also be a good chance that there is a bug in the Instagram app which is causing the issue. Hence, reinstalling the App would be a good idea.

To reinstall Instagram, long press the Instagram app and select uninstall for Android and remove App> Delete App for iPhone.

Once the App is removed, go to Google Play Store or Apple App Store and download the App again and login to the App using your credentials and see if it works.

5. Contact Instagram Support

If, in the end, nothing works out for you to fix the Instagram video selfie verification not working error, then contacting Instagram support is the only hope.

For this, visit the Instagram help center and browse through the articles to solve your query. Additionally, you can contact Instagram support, and they will ask for a few details like username, email ID, and phone number, and they will help you out.


So that was all for the Instagram video selfie verification not working. I hope the above fixes did help you to reactivate your Instagram account. If it did, then I would recommend you to use Instagram in a way that doesn’t void Instagram policies.

Anyway, if there is anything else you wish to ask, then do feel free to drop a comment below, and I will help you out.

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