How to Fix Hisense TV No Sound? Expert Solutions and Tips

Experiencing “Hisense TV no sound” issues can be a source of significant frustration, especially when you’re settling down for an evening of entertainment. This problem, often described by users as “Hisense TV sound not working” or “Hisense TV volume not working,” is not uncommon, but the good news is that it’s usually fixable with some simple troubleshooting steps. Whether you’re dealing with a Hisense Roku TV no sound issue or encountering the perplexing scenario of “Hisense TV no sound but picture,” this guide is designed to help you navigate through various troubleshooting methods.

The aim of this guide is not just to provide quick fixes, but to delve into a range of potential solutions, ensuring that whatever the cause of your Hisense TV’s sound problems, you’ll find an effective strategy to resolve it. So, whether it’s a basic setting oversight or a more complex technical hiccup, let’s explore how you can bring back the harmony of sound to your Hisense TV viewing experience.

Steps to Fix Hisense TV No Sound Issue

1. Basic Troubleshooting

Before venturing into more complex solutions, it’s important to cover the basics. Often, the issue of “Hisense TV no sound” can be attributed to simple oversights.

Check Volume and Mute Settings:

  • Mute Function: Start by ensuring that your TV isn’t muted. It might sound obvious, but it’s a common oversight. Simply press the mute button on your remote to check.
  • Volume Level: Similarly, check if the volume is set too low. Use your Hisense TV remote to increase the volume level.
  • Hisense Roku TV No Sound: If you’re using a Roku version, ensure that the system sounds are enabled in the Roku settings.

Inspect Speaker Connections and Cable Health:

  • Cable Integrity: For “Hisense TV no sound but picture” issues, check all cable connections to the TV. Ensure HDMI, optical, and other audio cables are not loose or damaged.
  • Speaker Connectivity: If you use external speakers, verify that they are properly connected and powered on. In cases of “Hisense TV sound not working,” this can often be the culprit.

Remote and TV Button Check:

  • Don’t rely solely on the remote control; try adjusting the volume using the buttons on the TV itself. Occasionally, a remote issue can masquerade as a “Hisense TV volume not working” problem.

2. Audio Output Settings

Incorrect audio settings are a common reason behind “Hisense TV no sound” issues. Adjusting these settings might just be the key to restoring your TV’s audio functionality.

Adjusting Audio Output:

  • Built-in or External Speakers: First, navigate to the audio settings on your Hisense TV. Ensure that the correct output, such as ‘TV Speakers’ for internal speakers or ‘Audio Out/Optical’ for external speakers, is selected.
  • Hisense Roku TV No Sound: For Roku users, verify that the sound output is set appropriately in the Roku interface.

Digital Output Settings:

  • Switch to PCM: If you’re experiencing “Hisense TV sound not working,” changing the digital audio format can help. Navigate to the sound settings and select ‘PCM’ as the digital output format. This is particularly effective if the current format isn’t compatible with your TV or external sound system.

Resetting Audio to Default:

  • In some cases, custom audio settings might lead to issues like “Hisense TV volume not working.” Resetting the audio settings to their default state can often clear up these problems. This option is usually found within the sound settings menu.

3. Power Cycling and System Resets

Sometimes, the solution to “Hisense TV no sound” problems lies in resetting the system, clearing temporary glitches that might be affecting the sound output.

Performing a Power Cycle:

  • Simple Yet Effective: Unplug your Hisense TV from the power source. Wait for about 60 seconds, then press and hold the power button on the TV for 30 seconds. This drains residual power and can reset minor glitches.
  • Reconnection: Plug the TV back in and turn it on. Check if the issue of “Hisense TV no sound but picture” has been resolved.

Factory Reset:

  • Last Resort: If power cycling doesn’t fix “Hisense TV sound not working,” a factory reset might be necessary. This will revert the TV to its original settings, potentially fixing deeper software issues.
  • How to Factory Reset: Go to the settings menu, select ‘Device & Preferences’, and then choose ‘Factory Data Reset’. Be aware that this will erase all personalized settings and data.

Note for Hisense Roku TV Users:

  • If dealing with a “Hisense Roku TV no sound” issue, both power cycling and factory resetting can be done through the Roku interface. These steps are often effective in resolving software-related sound issues on Roku devices.

4. Hardware Checks and Fixes

When the “Hisense TV no sound” issue persists, it’s time to delve into the hardware aspects, which could be the root cause of the problem.

Inspecting HDMI and Optical Cables:

  • HDMI Cable Check: To fix Hisense TV no sound but picture, it’s crucial to check your HDMI cables. Ensure they are securely connected and not damaged. Sometimes, simply reseating the cable can resolve the issue. For more detailed troubleshooting tips on HDMI-related problems with Hisense TVs, consider exploring this comprehensive guide on resolving Hisense TV HDMI issues.
  • Optical Cable Considerations: If you’re using an optical cable for audio, ensure it’s properly connected. A loose connection can lead to “Hisense TV sound not working.”

Switching HDMI Ports:

  • Faulty Ports: A malfunctioning HDMI port might be the reason behind your TV’s sound issues. Try connecting your cable to a different HDMI port on your TV.
  • Compatibility Check: Ensure that the type of HDMI cable (standard or ARC) matches the port you are using. This is particularly important for users experiencing “Hisense Roku TV no sound” issues.

Dealing with Potential Speaker Issues:

  • Internal Speakers: If your TV’s internal speakers are damaged, this could result in no sound. Check for any physical damage or signs of wear and tear.
  • External Speakers: When using external speakers, ensure they are functioning correctly. Faulty external speakers are often mistaken for a “Hisense TV volume not working” issue.

5. Software and Firmware Updates

Outdated software or firmware can often lead to issues like “Hisense TV no sound,” especially if your TV isn’t compatible with newer media formats or applications.

Updating TV Firmware:

  • Check for Updates: Regularly updating your Hisense TV’s firmware can prevent and fix various issues, including sound problems. Navigate to the ‘Settings’ menu, then ‘System’, and select ‘System Update’ to check for available updates.
  • Automatic Updates: For Hisense Roku TV users, ensure that your device is set to update automatically. This can help avoid “Hisense Roku TV no sound” problems due to outdated software.

Android TV Specifics:

  • If you have a Hisense Android TV, go to ‘Settings’, then ‘About’, and select ‘System Update’. The system will automatically download and install any available updates.

After Updating:

  • Recheck Sound: Once your TV’s firmware is up to date, test the sound again. Often, this step alone can resolve “Hisense TV sound not working” issues.

6. External Factors

External environmental factors can sometimes contribute to the “Hisense TV no sound” issue. It’s important to consider these aspects to ensure they aren’t affecting your TV’s audio performance.

Electromagnetic Interference:

  • Nearby Devices: Other electronic devices close to your TV can cause electromagnetic interference, potentially leading to sound issues. Try relocating other electronics away from your TV and check if this resolves the “Hisense TV volume not working” problem.

Wi-Fi and Signal Strength:

  • Online Content: For users streaming content, poor Wi-Fi signal strength can lead to sound problems, especially in cases of “Hisense TV no sound but picture.” Ensure your Wi-Fi connection is stable and strong.
  • Cable Connections: Check the integrity and connection of your Wi-Fi router’s cables, as these can also impact your TV’s sound quality.

Room Acoustics and Speaker Placement:

  • Sound Reflection: The acoustics of the room and the placement of external speakers can affect how sound is perceived. Poor acoustics or incorrect speaker placement might give the impression of “Hisense TV sound not working.”

7. Special Considerations

In some instances, specific scenarios or settings may be contributing to the “Hisense TV no sound” issue. It’s worth exploring these special considerations.

Disconnecting Headphones or Bluetooth Devices:

  • Wired and Wireless Connections: Ensure no headphones are connected to your TV, either wired or via Bluetooth. This can often lead to a “Hisense TV no sound but picture” situation as the audio output is redirected.
  • Bluetooth Settings: If your TV was previously connected to Bluetooth speakers or headphones, it might still be sending audio to these devices. Disconnecting them can restore sound to your TV’s speakers.

MTS (Multichannel Television Sound) Settings:

  • Audio Mode Selection: In the audio settings, check the MTS options. If your TV is set to a secondary audio program (SAP) instead of the main channel, this could result in sound issues. Set it to ‘Stereo’ or ‘Main’ to potentially fix “Hisense TV sound not working.”

Consider Using Bluetooth Speakers:

  • Alternative Solution: If the TV’s internal speakers are malfunctioning, using Bluetooth speakers can be an effective workaround. This is especially useful when dealing with older TVs where the internal speakers might be deteriorating.

8. Seeking Professional Assistance

If you’ve tried all the above steps and still face the “Hisense TV no sound” or “Hisense TV won’t turn on” issue, it may be time to seek professional help.

Contact Hisense Customer Support:

  • Technical Support: For persistent issues like “Hisense TV sound not working” or “Hisense TV volume not working,” reaching out to Hisense customer support can provide you with expert guidance.
  • Warranty and Repair Services: If your TV is still under warranty, Hisense may offer repair or replacement services. Always check your warranty status before seeking external repair services.

Authorized Service Centers:

  • Professional Diagnosis: Sometimes, the problem might be due to internal hardware issues that require a professional’s touch. An authorized service center can diagnose and fix complex issues, including those causing “Hisense Roku TV no sound.”

Considerations Before Seeking Help:

  • Document the Issue: Be ready to explain the steps you’ve already taken to troubleshoot the issue. This information can be valuable to technicians.
  • Cost Implications: Be aware of potential costs if your TV is out of warranty. Sometimes, the cost of repair might be significant compared to the price of a new TV.


Dealing with “Hisense TV no sound” issues can be frustrating, but in many cases, these problems are resolvable with the right approach. This comprehensive guide has walked you through various troubleshooting steps, from basic checks to more advanced techniques. Whether it’s adjusting settings, updating firmware, or checking hardware, there’s a good chance you can restore sound to your Hisense TV. However, if all else fails, don’t hesitate to contact Hisense customer support for further assistance.

Read More:

Leave a Comment