Eufy Camera Not Recording Events – Possible Fixes

Are you frustrated with your Eufy camera not recording events or motion detection? You are not alone. Many Eufy camera users have reported this issue and are looking for a solution. Fortunately, there are some possible fixes that you can try to solve this problem of the Eufy camera not being able to record events.

In this article, we will show you how to troubleshoot and fix your Eufy camera not recording events problem.

Eufy Camera is not recording events because of disabled motion detection, low motion sensitivity, low battery, etc. You can fix these things and the camera will start recording all the events like before.

Note – Security cameras are not devoid of errors. If you have a Wyze camera that is not recording, read our guide on How to Fix Wyze Camera Not Recording Events?

How to Fix Eufy Camera Not Recording Events?

Before you start with the fix, make sure that your Eufy camera is connected to the Eufy Security app on your phone or tablet. You will need to access the app to check and change some settings. Also, make sure that your camera has enough battery power and is within the Wi-Fi range of your router.

Here are some possible fixes that you can try to fix your Eufy camera not recording events problem:

1. Enable Recording Mode

enable recording eufy camera

The first thing you should do is check the camera settings and make sure that the recording mode is enabled. This will allow the camera to record events when it detects motion. To do this, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the gear icon at the top right corner to access the camera settings.
  • Tap on Recording and then tap on Recording Mode.
  • Make sure that the option “Record video when motion is detected” is selected. If not, select it and save the changes.

This should enable the Eufy camera to record events when it detects motion. If this does not fix the problem, move on to the next solution.

2. Enable Motion Detection

eufy camera enable motion detection

Another possible reason why your Eufy camera is not recording events is that the motion detection is disabled. This will prevent the camera from detecting any movement and triggering the recording.

To enable motion detection, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the gear icon at the top right corner to access the camera settings.
  • Tap on Detection and then tap on Motion Detection.
  • Make sure that the option “Enable motion detection” is selected. If not, select it and save the changes.

This should enable the camera to detect motion and record events. If this does not fix the problem, move on to the next solution.

3. Increase Motion Sensitivity

eufy camera motion sensitivity

Another possible reason why your Eufy camera is not recording events is that the motion sensitivity is too low. This will make the camera less responsive to movement and miss some events. To increase the motion sensitivity, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the gear icon at the top right corner to access the camera settings.
  • Tap on Detection and then tap on Motion Sensitivity.
  • Slide the bar to the right to increase the motion sensitivity. You can also choose from the preset options: Low, Medium, High, or Custom.
  • Save the changes and test the camera.

This should make the camera more sensitive to motion and record more events. If this does not fix the problem, move on to the next solution.

4. Adjust the Motion Detection Area

Another possible reason why your Eufy camera is not recording events is that the motion detection area is too small or too large. This will make the camera ignore some areas or detect too many false alarms.

To adjust the motion detection area, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the gear icon at the top right corner to access the camera settings.
  • Tap on Detection and then tap on Motion Detection Area.
  • You will see a live view of the camera with a blue grid. You can drag the corners of the grid to resize and reposition the motion detection area. You can also tap on the individual squares to toggle them on or off.
  • Save the changes and test the camera.

This should make the camera focus on the areas that you want to monitor and record events. If this does not fix the problem, move on to the next solution.

5. Check Battery Status

eufy camera battery status

Another possible reason why your Eufy camera is not recording events is that the battery is low or dead. This will affect the camera’s performance and functionality.

To check the battery status, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the battery icon at the top left corner to see the battery percentage.

If the battery level is below 20%, you should charge the camera as soon as possible. To charge the camera, follow these steps:

  • Remove the camera from its mount and bring it indoors.
  • Plug the micro USB cable into the camera and the other end into a power source.
  • Wait until the battery is fully charged and then reinstall the camera.

You can also read the full guide on How to Charge Eufy Camera?

This should restore the camera’s power and functionality. If this does not fix the problem, move on to the next solution.

If you have a Blink camera with a bad battery, learn how to replace the battery from this guide. You can also find the best blink batteries from here.

6. Power Cycle Camera

Another possible reason why your Eufy camera is not recording events is that the camera is frozen or glitched. This can happen due to various reasons, such as software bugs, firmware updates, or network issues.

To power cycle the camera, follow these steps:

  • Remove the camera from its mount and bring it indoors.
  • Press and hold the power button on the back of the camera for 10 seconds until the LED light turns off.
  • Wait for a few seconds and then press the power button again to turn on the camera.
  • Wait until the camera reconnects to the Eufy Security app and then reinstall the camera.

This should reboot the camera and clear any errors or glitches. If this does not fix the problem, move on to the next solution.

7. Reset Eufy Camera

reset eufy camera

Another possible reason why your Eufy camera is not recording events is that the camera settings are corrupted or incompatible. This can happen due to various reasons, such as improper installation, configuration changes, or firmware updates.

To reset the camera, follow these steps:

  • Remove the camera from its mount and bring it indoors.
  • Press and hold the sync button on the side of the camera for 10 seconds until the LED light flashes red.
  • Wait until the camera resets and restarts.
  • Open the Eufy Security app on your phone or tablet and follow the instructions to set up the camera again.
  • Reinstall the camera and test it.

This should reset the camera to its factory settings and erase any errors or conflicts. If this does not fix the problem, move on to the next solution.

8. Check Wi-Fi Connection

Another possible reason why your Eufy camera is not recording events is that the Wi-Fi connection is weak or unstable. This will affect the camera’s communication and performance. To check the Wi-Fi connection, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the camera that is not recording events.
  • Tap on the Wi-Fi icon at the top right corner to see the Wi-Fi signal strength.

If the Wi-Fi signal is low or poor, you should try to improve the Wi-Fi connection. This will surely make the recording function on Eufy camera start working again.

If the Eufy Camera is not connecting to wifi, read this guide.

9. Update the Eufy Security app

Sometimes, the Eufy Security app may have some bugs or issues that affect the camera’s functionality. To fix this, you should update the app to the latest version. To do this, follow these steps:

  • Open the Google Play Store or the App Store on your phone or tablet.
  • Search for the Eufy Security app and tap on it.
  • Tap on the Update button if there is one. If not, you already have the latest version of the app.
  • Wait until the app is updated and then open it again.

This should update the app and fix any bugs or issues. If this does not fix the problem, move on to the next solution.

10. Reset Router

Reset Modem

Sometimes, the router may have some problems that affect the Wi-Fi connection and the camera’s functionality. To fix this, you should reset the router to its factory settings. To do this, follow these steps:

  • Locate the reset button on the back or bottom of the router. It is usually a small hole or a pinhole.
  • Use a paper clip or a similar object to press and hold the reset button for 10 seconds until the router’s lights flash.
  • Wait until the router resets and restarts.
  • Reconnect your phone or tablet and the camera to the Wi-Fi network.

This should reset the router and clear any errors or conflicts. If this does not fix the problem, move on to the next solution.

11. Place Router Closer

Sometimes, the router may be too far away from the camera, causing the Wi-Fi signal to be weak or unstable. To fix this, you should place the router closer to the camera or vice versa. To do this, follow these steps:

  • Unplug the router from the power source and move it to a location that is closer to the camera. Avoid placing the router near metal objects, walls, or other sources of interference.
  • Plug the router back into the power source and wait until it reconnects to the internet.
  • Reconnect your phone or tablet and the camera to the Wi-Fi network.

This should improve the Wi-Fi signal and the camera’s performance. If this does not fix the problem, move on to the next solution.

You can try faster wifi like Starlink. Learn if the Blink camera works with Starlink.

12. Clear Camera Lens

Sometimes, the camera lens may be dirty or foggy, causing the camera to record blurry or distorted events. To do this, follow these steps:

  • Remove the camera from its mount and bring it indoors.
  • Use a soft cloth or a lens cleaner to gently wipe the camera lens until it is clean and clear.
  • Reinstall the camera and test it.

This should improve the camera’s image quality and record clear events. If this does not fix the problem, move on to the next solution.

13. Contact Customer Support

If none of the above solutions work, then your Eufy camera may have a hardware or software defect that prevents it from recording events. In this case, you should contact the Eufy customer support team and ask for their assistance. To do this, follow these steps:

  • Open the Eufy Security app on your phone or tablet.
  • Tap on the menu icon at the top left corner and then tap on Help & Feedback.
  • Tap on Contact Us and then choose the option that suits your issue.
  • You can either call, email, or chat with the customer support team and explain your problem.
  • Follow their instructions and provide any information they may need.

The customer support team should be able to help you diagnose and fix your Eufy camera not recording events problem. If they cannot, they may offer you a replacement or a refund.

Also Read – https://moverotech.com/eufy-camera-not-connecting-to-homebase/

Conclusion

Eufy Camera event recording can be fixed easily by resetting the camera, enabling motion detection, changing sensitivity settings, etc.

We hope that this article has helped you fix your Eufy camera not recording events problem.

If you have any questions or feedback, please let us know in the comments below. Thank you for reading and happy recording!

Also Read – Do Blink Cameras Record Without WiFi?

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