Why Arlo Doorbell Not Recording Videos? (Answered)

Smart security systems in our home is a necessity in today’s time, considering the rise in crime rates. And there are way too many security solutions available out there. One of them is the Arlo doorbell which comes with a camera. So you can monitor your home’s front door pretty easily. But what if Arlo doorbell not recording videos? It can be a serious problem.

So in case you are wondering why is my Arlo doorbell not recording, then I am here to help you out. I will be sharing a quick guide on how you can deal with this problem. So here we go:

If you have a Blink doorbell instead that is not working, fix using this guide.

Why Is My Arlo Video Doorbell Not Recording?

There can be quite a lot of reasons why Arlo video doorbell not recording videos. However, in most cases, users are not subscribed to the Arlo Secure Subscription. Without subscribing to the plan, you are only limited to live monitoring and notifications.

arlo secure plans

However, if you do switch to a paid plan, you will get to enjoy 30 days of video history. This means it will record and save videos for you.

So if you are not subscribed to their Arlo Secure Subscription yet, then you can sign up for the trial and see if your Arlo doorbell is recording videos or not.

In case you already have a subscription and just added your device, then wait for some time. There is

a good chance that your device has yet to be added to a subscription plan. If your device is not connected to the paid plan, then it will not send the recordings to the cloud.

Or a third scenario, after having a plan for your Arlo doorbell not recording videos, then you can check if everything is set up correctly. Going through the setup process once again would help.

Also, make sure that your Arlo doorbell is connected to the WiFi, and that the motion detection feature is working. If there is an issue with the motion detection, you need to contact Arlo’s customer support for further help.

Moreover, make sure to check Arlo’s mobile app and check its settings and enable motion detection. If motion detection is disabled, then your doorbell will not record.

How To Set Up Your Arlo Doorbell To Record Videos?

  • Once you have installed Arlo Doorbell in it’s place, you need to launch the Arlo app.
  • Tap on Arlo Audio doorbell.
  • Tap on the three dots icon from the upper right corner.
  • Go to Motion settings.
  • Tap on Motion Triggered Alerts.
  • Go to Add device. (The base station will be selected as default.)
  • Next, tap on your camera and tap Next.
  • Tap record video > Next.
  • Now you have to select one of these options: Record until activity stops (up to 300 sec) or Record for a fixed length of time and use the slider to set up a recording limit.
  • Tap on Next.
  • Finally, tap on Done.

Now, whenever your Arlo doorbell detects any motion, it will start recording videos.

Arlo Doorbell Not Recording: Get Further Help

In case, after setting up your Arlo doorbell and having a paid plan, your Arlo doorbell still does not record videos, then the only option left is to contact customer support.

There are several ways to contact Arlo’s customer support. Such as:

  • Visit Arlo’s support center
  • Ask the Arlo community
  • Live chat
  • Open a support ticket
  • Reach out via call

But before you call them, make sure your device is under warranty, or you have recently purchased your device. Arlo has one year of limited warranty on their devices.

So if your doorbell falls under warranty, you can call them between 6am and 6pm PST. The call service is not available 24/7. But you get support over call throughout the week.

Also, you can raise a support ticket from their website, and they will respond to your query at the earliest.

Final Words:

I hope this guide did help you to solve your query about why Arlo doorbell not recording videos. First of all, make sure that you have a paid Arlo Secure Subscription. Also, you can try resetting your Arlo doorbell and see if it works. Lastly, you can try reaching out to customer support to get further help.

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